A soft answer turneth away wrath: but grievous words stir up anger.

Proverbs 15:1 KJV

We can often get caught in situations where there is hostility or someone upset. As hard as it may be, we must operate according to the scripture. When responding towards hostility, the soft answer will get you further. This is not to mean that we let someone walk over the top of us; we have to handle these situations carefully. Often, we snap right back at someone who snapped at us and it only escalates. Try responding with a soft answer. Sometimes to be the bigger person we must have the softer answer.